Refund Policy Ahoy, adventurer of Arcadia! As you sail through misty seas, uncover ancient secrets, and challenge mythical beasts, we understand that not all treasures turn out as expected. This Refund Policy ensures that every transaction aboard your journey remains clear, fair, and respectful to all seafarers of the Oceanhorn™ world. 1. General Policy on Digital Goods All purchases made on this site—including game keys, digital downloads, expansion packs, and in-game items—are final and non-refundable once the product has been delivered, downloaded, or accessed. By completing a transaction, you agree to waive standard cancellation rights typically applied to physical goods. Digital items are considered used once access is granted, just like a spell scroll fading after being read. 2. Eligible Refund Scenarios Refunds may be granted only in exceptional cases, such as: Accidental duplicate purchases caused by system errors. Purchases that did not grant access to the content due to technical failure. Clearly unauthorized transactions (investigation required). Wrong version/platform was purchased, and the product was not activated or used. Payment processed but item never delivered. To be considered, refund requests must be submitted within 5 business days of the original purchase. 3. Situations Not Eligible for Refund We do not offer refunds for the following: Change of mind or dissatisfaction with the content. Incompatibility with your device (unless the issue stems from incorrect product description). Purchases made during promotional events or sales. Loss of access due to violations of our Terms of Use. Content that has already been activated or partially consumed. A true adventurer must choose wisely—ancient relics cannot be returned once unearthed. 4. Subscriptions & Ongoing Content If you subscribed to periodic content updates (e.g., Oceanhorn Chronicles or premium updates), your subscription will remain valid until the end of the current billing cycle, even if canceled early. We do not offer partial refunds for unused subscription time. You can cancel future renewals at any time through your account settings. 5. Marketplace and Platform Refunds If you purchased Oceanhorn™ content through another platform (e.g., Steam, App Store, Google Play, GOG, or Nintendo eShop), please refer to their individual refund policies. Refund requests for third-party platforms must be submitted directly to them—we cannot override their policies. 6. Fraudulent Payments and Chargebacks We take financial integrity seriously. Users who initiate chargebacks without contacting us first may face: Permanent account restrictions Revocation of all purchased content Blocking of future purchases Legal escalation in cases of fraud If you suspect an error or misuse, reach out to our support team—we are here to help without hostility. 7. Submitting a Refund Request To request a refund, please provide the following via our Help Desk or official support channel: Your name and registered email Order number and purchase date Screenshot of the receipt A clear explanation of the issue Our support crew will respond within 2–5 business days, depending on request volume and the complexity of the case. 8. Local Consumer Rights Residents of certain regions (e.g., EU, UK, Australia) may have additional statutory rights. We respect and comply with all applicable digital consumer protection laws in your territory. Where your local legislation provides mandatory refund rights, those rights prevail. 9. Final Notes from the Hero’s Journal Purchasing digital content is part of your journey across the seas of Arcadia. Just as you wouldn’t return a used Life Shard or a defeated boss’s loot, we ask that players honor the terms of this policy once content has been claimed. We treasure every explorer of the Oceanhorn™ legacy—and we strive to offer fair and consistent policies across every island and ocean.